Frequently Answered Questions

How do I get my personal property back?

- You must make an appointment to retrieve your personal property. Walk-ins are not accepted.

Why are you touching my personal property?

- Pursuant to Florida state statute 493.6404, the agency is legally obligated to inventory and securely store personal property for up to 45 days.

Why do I have to pay to get MY own personal property back?

- There are costs associated with inventorying and storing personal property while it is in their possession.

I paid my finance company, and a release has been sent to you. Why do I have to wait to get my vehicle back?

- The agency has a contractual obligation to thoroughly process the vehicle post-repossession, which includes various inspections and paperwork. They require at least a 24-hour notice to process the vehicle for redemption.

My vehicle just got repossessed, what do I do now?

- Contact your finance company to decide for vehicle redemption. If you only need to retrieve personal property, schedule an appointment on the agency's website.

Why are your business hours listed differently from appointment hours?

- Appointment times are adjusted to allow enough time for paperwork processing.

Why didn’t you notify me before repossession or knock on my door?

- For safety reasons, agents avoid contact during repossession.

Why can’t I take the property out of the car myself?

- Liability and legal requirements mandate that the agency performs an inventory and stores belongings for 45 days.

How did you open my car without a key?

- State-licensed recovery agents use lockout tools to gain access.

How do you dispose of important documents like birth certificates?

- Documents containing Non-Public Information (NPI) are stored separately and destroyed after 45 days if not redeemed.

Can I retrieve aftermarket products like wheels?

- If attached to the vehicle, aftermarket products remain on the vehicle.

Where is my personal property stored, and is it secure?

- Personal property is stored in a secure area with limited access and surveillance.

How long does my vehicle stay on your lot?

- The finance company determines when the vehicle leaves the lot.

Can you mail me my personal property or deliver my car back?

- No, all redemption must be done at their facility with a valid ID.

What forms of ID do you accept?

- Valid state/government-issued IDs are accepted; school/work IDs are not.

Can someone else pick up my personal property?

- Yes, with a signed authorization form and a copy of your ID.

Can someone else redeem my vehicle on my behalf?

- Generally, vehicles are released only to the customer unless otherwise specified by the finance company.

What types of payment do you accept?

- We take payments thru Zelle and Cash App.

Why isn't my name shown in your system if I'm on loan?

- Contact your finance company to ensure your name is on the release.

What if I'm running late for my appointment?

- They will accommodate, but there might be a wait.

Do I still need an appointment if my medication or car seat is in the car?

- Call the office for further instructions if you have urgent items in your car.

Where can I request a copy of the documentation I'm signing?

- Reach out to your finance company for copies of signed documents.

How do I get directions to your facility?

- Once your appointment is confirmed, they'll send you the address.

Why does it say you can't find my VIN?

- Vehicles can take up to 24 hours to process, so try scheduling again later if your VIN isn't found.